LivingWell Nutrition LLC ("LivingWell," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, contact us, or work with us, and how we use and protect it.
Information we collect
We collect information you provide directly to us, including:
- Contact details — name, email address, and phone number submitted through our discovery call form, intake forms, or newsletter signup.
- Health and wellness information — symptoms, medical history, lifestyle details, lab results, and other information you share as part of our coaching relationship.
- Payment information — processed securely through our third-party payment processors. We do not store full credit card numbers on our servers.
- Communications — messages, emails, and other correspondence you send to us.
We also automatically collect limited technical information when you visit our website, such as browser type, device information, pages visited, and approximate location, primarily through cookies and analytics tools.
How we use your information
- To provide and personalize our nutrition coaching services.
- To communicate with you about appointments, programs, and updates.
- To send newsletters and educational content (only if you opt in).
- To process payments and maintain client records.
- To improve our website, services, and content.
- To comply with legal obligations and protect our legal rights.
How we share your information
We do not sell your personal information. We share information only as needed:
- Service providers — including our practice management platform (Practice Better), email and form providers (HubSpot), payment processors, and lab testing companies who require your information to fulfill testing orders you request.
- Legal requirements — when required by law, court order, or to protect the safety of our clients or others.
Lab testing and health information
When you order functional lab testing through us, your information is shared with the testing lab solely to fulfill that test. Lab companies maintain their own privacy and HIPAA practices, which govern how they handle your health data.
Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to improve your experience. You can disable cookies through your browser settings, though some features may not function as intended.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your choices
- You may unsubscribe from marketing emails at any time using the link at the bottom of each email.
- You may request access to, correction of, or deletion of your personal information by contacting us.
- You may decline to provide information, though doing so may limit your ability to use certain services.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Last updated" date above.
Contact us
If you have questions about this Privacy Policy or our practices, please reach out at info@livingwellnutritionllc.com.
